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IT Assist Features & FAQ
About IT Assist Lenovo IT Assist is a cloud-based generative AI-powered assistant designed to help IT Admins efficiently find information, gain better visibility into their PC fleets and networks, and streamline device management. Lenovo IT Assist ...
ThinkShield Firmware Assurance Release Notes v.25.02 (02-28-2024)
Component Subcomponent Release Version Availability Date · TSFA Cloud · TSFA Client · Optimization for device lookup · Events new definitions & parsing methods Refer to the Knowledge Base for more information 25.02 March 7, 2025 Base Requirements for ...
About Events and Incidents
This document provides a structured overview of key security-related incidents logged by ThinkShield Firmware Assurance. Events are categorized based on their nature, severity, and potential impact. Each event includes a brief description, its ...
Download and Installation
This article outlines the process for downloading and installing the Endpoint Sensor (EES) packages across various operating systems, including Windows, Linux, and macOS. It provides step-by-step instructions for acquiring the necessary files, ...
About Device Statuses
Status The Status refers to the platform state of a device and indicates its onboarding stage. Devices can have one of three statuses: Active: The device is fully onboarded, provisioned, and actively reporting data. Pending: This status may occur for ...
Popular Articles
Error: 0x87D00324 - The application was not detected after installation completed
Symptom Software Center or the Deployment has an error code: 0x87D00324 Error message: The application was not detected after installation completed Cause Either the device requires a reboot to complete the installation or the IsInstalled Rules are ...
ThinkShield Firmware Assurance Reference Documents
Terms & Conditions including our Privacy Statement are available on the portal under Preferences. To access this information, click the arrow icon next to your name on the top right corner of the portal, then select Preferences.
Using the Dashboard
The Dashboard displays data from the entire fleet of devices through various graphs, bar charts, and visual elements, helping users quickly grasp trends and key metrics. As the landing page, it is the first interface users see when accessing the ...
About TSFA Agent UI and CLI
TSFA Agent UI ThinkShield Firmware Assurance (TSFA) is a tool based on UDC that, once installed on a device, retrieves security event logs from the device's embedded controller and uploads them to the cloud. These logs can then be viewed on a cloud ...
Creating and Managing User Groups
Grouping users is helpful for managing a large number of users - typically by geography, department, or role. Creating User Groups Navigate to User Management > User Groups. Click ✚ Create Group button. In the Add group screen, fill in the group ...