IT Assist Features & FAQ

IT Assist Features & FAQ

About IT Assist

Lenovo IT Assist is a cloud-based generative AI-powered assistant designed to help IT Admins efficiently find information, gain better visibility into their PC fleets and networks, and streamline device management. 

Lenovo IT Assist Capabilities

Currently Lenovo IT Assist helps organizations manage their devices more effectively by:
  1. Assessing component integrity status across all devices.
  2. Listing events and event types for labeled devices or specific devices. 
  3. Displaying detected BIOS changes within the organization for the past 7 days.
  4. Displaying detected TPM changes in the organization for the past 7 days.
  5. Providing summaries of high-severity incidents for the past 24 hours.What IT Assistant can do for you?
Lenovo IT Assist is currently in beta. Some responses may not be completely accurate. Please review all answers carefully and use the thumbs-down feature to report any issues. We appreciate your feedback as we continue to improve this service.

What Can IT Assistant Do for You?

1. Lenovo IT Assistant enables comprehensive assessment of device component integrity, including BIOS- and EC-measured components. With this tool, you can Identify devices with corrupted components, including:
  1. Embedded Controller (EC)
  2. Basic Input/Output System (BIOS)
  3. Initial Boot Block (IBB)
  4. Converged Security and Management Engine (CSME)
  5. Flash Descriptor (FD)
You can view the responses and share your feedback using the "Give feedback" form.  Your input helps us continuously improve response accuracy and functionality.

Sample Queries for Component Integrity Status
To get the most relevant information, try these prompts:
  1. What is the EC integrity status of my devices in the organization?
  2. What is the BIOS integrity status of my devices in the organization?
  3. What is the Backup integrity status of my devices in the organization?
  4. What is the CSME integrity status of my devices in the organization?
  5. What is the IBB integrity status of my devices in the organization?
  6. What is the FD integrity status of my devices in the organization?
  7. Give me a count of devices with Corrupted EC/BIOS/IBB/FD/Backup/CSME.
  8. Show me a bar graph of devices broken down by corrupted components.
  9. What is the component integrity status of a specific device? - you can specify device serial number, name or a group to get an information on a specific device. 
2. Lenovo IT Assist can display device counts for specific recent events, including:
  1. Runtime Intrusion Detection of SPI Flash events
  2. BIOS Password Change events
  3. Flash Update events
  4. Secure Boot Status Change events
Sample queries to retrieve statistics for the events mentioned above
  1. How many devices have had Power On Events?
  2. How many devices have had System Preboot Authentication events?
  3. How many devices have had BIOS Password Change events?
  4. How many devices have had Subcomponent Self-Healing events?
  5. How many devices have had BIOS Setup Configuration Change events?
  6. How many devices have had Runtime Intrusion Detection of SPI Flash events?
  7. How many devices have had Device Change events?
  8. How many devices have had System Boot events?
  9. How many devices have had System Tamper events?
  10. How many devices have had POST Error events?
  11. How many devices have had Flash Update events?
  12. How many devices have had Log Cleared events?
  13. How many devices have had Set On-Premise events?
  14. How many devices have had Capsule Update events?
  15. How many devices have had Shutdown/Reboot events?
  16. How many devices have had Secure Wipe events?
  17. How many devices have had TCG PPI Operation events?
  18. How many devices have had HTTP Boot events?
  19. How many devices have had TPM PCR Change events?
  20. How many devices have had BIOS Mode Change events?
  21. How many devices have had BIOS Version Change events?
  22. How many devices have had Secure Boot Status Change events?
  23. How many devices have had Drive Encryption Status Change events?
  24. How many devices have had Disk Drive Firmware Version Change events?
3. Lenovo IT Assist tracks and displays BIOS statistics and changes across your organization within the past 7 days. Key features include:
  1. Comprehensive breakdown of BIOS versions deployed in your organization;
  2. Visibility into devices in your fleet still running LegacyBIOS;
  3. Detailed listing of devices with BIOS configuration changes.
Sample Queries for BIOS Information
To get the information about BIOS-related changes, try these prompts:
  1. How many devices have had the BIOS mode switch detected in the past 7 days?
  2. How many devices have had the BIOS version updates in the past 7 days?
  3. How many devices have had the BIOS password change recorded?
  4. How many devices have had the BIOS Setup configuration changes?
  5. On the specific device, what were the BIOS changes recorded?
  6. Provide a breakdown of BIOS versions in my Org.
  7. How many devices in my fleet are still on LegacyBIOS?
4. Lenovo IT Assist tracks and displays TPM statistics and changes across your organization within the past 7 days. Key features include:
  1. Displaying devices without TPM Owned status
  2. Displaying devices without TPM Ready status
  3. Displaying devices without TPM Enabled status
  4. Displaying devices without TPM Present status
  5. Displaying devices without TPM locked out
Sample TPM Status Queries
You can use these prompts to retrieve TPM-related statuses and changes:

How many devices have TPM lockouts?
How many devices do not have TPM Owned?
How many devices do not have TPM Enabled?
How many devices do not have TPM present?
What devices do not have the TPM Owned status currently?
What devices do not have the TPM Ready status currently?
What devices do not have the TPM Enabled status currently?
What devices do not have the TPM Present status currently?
What devices have had TPM lockouts in the past week?
Give me a list of devices with the biggest TPM lockout count.

5. Lenovo IT Assist provides summaries of high-severity incidents detected within the past 24 hours. When querying using specific prompts, you can retrieve:
  1. A list of devices with the most severe incidents for the past 24 hours
  2. A bar chart of high severity incidents for the last 24 hours
  3. A a pie chart with the most severe incidents
  4. Top 10 devices with the most number high severity events
High-Severity Incident Queries
You can use these prompts to retrieve information about the recent high severity incidents
  1. What events were recorded with High severity level?
  2. How many devices experienced high severity incidents?
  3. How many devices experienced moderate severity incidents?
  4. How many devices experienced low severity issues?
  5. What incidents were recorded in my organization?
  6. What incidents were recorded on a specific device?

How Does Lenovo IT Assist Protect and Manage User Data?

IT Assist maintains robust security measures to safeguard all classified (PII) and customer data, ensuring secure storage and protection against unauthorized access. The system follows strict guidelines for safe, compliant interactions:

Privacy and Confidentiality: IT Assist does not store or use personal information beyond the session, except for details you explicitly require it to remember. It limits knowledge of private details to only what you explicitly share.

Respectful and Safe Communication: IT Assist avoids content that is offensive, discriminatory, harmful, or inappropriate and prioritizes user safety and wellbeing. For security purposes, IT Assist has built in guardrails to protect users and their data. Additionally, IT Assist will never share any device data with public domains.

Legal and Ethical Compliance: IT Assist does not assist any illegal activities, violate intellectual property rights, or engage in any unethical practices. It aims to provide information that adheres to laws and industry standards.

Limitations: IT Assist is evolving and will keep adding new features in the long term. Hence, it may not be able to answer some of your queries right now. For more information on IT Assist privacy policy, chat history and data storage please refer to the ThinkShileld Firmware Assurance Privacy Policy.

Other Queries

1. What are the prerequisites for Lenovo IT Assist?
The only prerequisite for Lenovo IT Assist is a ThinkShield Firmware Assurance account (organization). However, organizations gain the most value when the entire device fleet is connected to these solutions.

2. Does Lenovo IT Assist work with all devices or only Lenovo devices? What does it do differently for Lenovo devices?
Lenovo IT Assist provides information on devices supported within ThinkShield Firmware Assurance. While it may offer some functionality for non-Lenovo devices, its full capabilities and advanced features are optimized for Lenovo devices.

3. How accurate are IT Assist responses?
The Lenovo IT Assist quality and product assurance teams conduct thorough testing to establish a high standard for response accuracy. Additionally, IT Assist includes a built-in feedback feature, allowing users to rate and comment on responses. This feedback is actively monitored to continuously improve accuracy. Please note that response accuracy may vary based on certain factors:
  1. Context and clarity: The more specific and clear your question, the more accurate and relevant the response will be. Broad or ambiguous queries may result in less precise answers due to potential misinterpretation of intent.
  2. Knowledge availability: Responses are generated based on patterns in the data available to IT Assist, which draws from a wide range of sources. While we strive for accuracy, occasional errors may occur. As the system continues to evolve, such errors are expected to become increasingly rare.

How to Submit Queries in IT Assist

You can use the text input box in the chat window to type your queries. In IT Assist, queries are also referred to as prompts. To receive accurate answers, be specific about the details you need.

To help you learn how to submit effective prompts and become comfortable with chat-based interactions, IT Assist offers the following features to enhance your experience:

1. Getting Started: A set of 3 suggested prompts is provided to help you quickly learn how to ask relevant queries. Simply click on a prompt, and it will be executed automatically.



2. Prompt Book: A curated list of predefined prompts organized across various data sets. It is designed to help new users explore the system and learn how to request relevant data effectively.


3. User-Saved Prompts (Favorites): Once you're familiar with IT Assist and the data you frequently need, you can create and save your own personalized list of prompts. These saved prompts can be executed with a single click, helping you save time, reduce errors, and quickly access accurate, relevant data.


How Do I Provide Feedback on My Experience with IT Assist?

You can share feedback in the following scenario:

If you're not satisfied with a response, click the Feedback button located beneath the response. You’ll have the option to explain what you expected, which helps us better understand your needs and continuously improve the accuracy and relevance of future responses.


If IT Assist is unable to process your query, it will typically display a message explaining why it cannot handle the request and may suggest alternative approaches.

However, if you believe the topic should be supported or have feedback about features you'd like to see in IT Assist, you can click the Give Feedback link below the response to share your suggestions. Let us know what additional features or data you would find helpful. Your input is valuable and helps us enhance the service to better meet your needs.

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