Prerequisites

1. A valid license for Lenovo | Blancco Drive Eraser.
2. The official Blancco Drive Eraser ISO image, downloaded from your licensed account.
3. A USB drive (or other bootable media) created with the provided ISO.
4. The target device is connected to a stable AC power source.
5. Critical: A verified backup of any data you intend to keep, as the erasure process is permanent and irreversible.
6. (Recommended) Network connectivity for automatic report upload to the management console.

Procedure

Part 1: Create the Bootable Media

1. Download the official Blancco Drive Eraser ISO from your Lenovo/Blancco customer portal.
2. Use a trusted media creation tool (e.g., Rufus, BalenaEtcher) to write the ISO file to a blank USB drive.
3. Validate that the newly created bootable USB is recognized in the BIOS/UEFI of your target system.

Part 2: Execute the Data Erasure

1. Insert the bootable USB media into the target device.
2. Power on the device and enter the BIOS/UEFI setup (typically F1, F2, or Enter). Configure the boot order to prioritize the USB drive.
3. Save the settings and exit. The system will reboot into the Lenovo | Blancco Drive Eraser environment.
4. Upon loading, the interface will display all detected storage devices. Carefully review this list.
5. Select the specific drive(s) you need to erase.
6. Choose the erasure method mandated by your organization's security policy (e.g., NIST 800-88 Purge, DoD 5220.22-M).
7. Confirm your selection to begin the sanitization process. Do not interrupt power or restart the device during erasure.
8. Monitor the on-screen progress. Upon successful completion, an erasure summary will be displayed.

Part 3: Secure the Erasure Certificate

1. Save the Report: You can save the detailed erasure certificate directly to a USB storage device from the interface.
2. Upload to Management Portal: If the system is networked and configured, the certificate will automatically upload to your Lenovo | Blancco Management Portal for centralized audit and archiving.
3. Retain these certificates in accordance with your internal compliance and record-keeping policies.

Post-Erasure Steps

1. Verify that all erasure certificates have been successfully saved or uploaded.
2. Update your asset management or IT inventory system to reflect the device's sanitized status.
3. If repurposing the hardware, you may proceed with a fresh operating system installation.
4. If decommissioning the asset, follow your organization's approved IT asset disposition (ITAD) workflow.

Troubleshooting

Symptom: Drive not listed in the interface.

1. Probable Cause: The drive may not be detected by the system BIOS/UEFI, it could be encrypted (e.g., with BitLocker), or there may be a loose connection.
2. Recommended Action: First, verify the drive is visible in the system's own BIOS/UEFI settings. If it is encrypted, you must disable the hardware or software encryption before attempting erasure. Finally, check all data and power cable connections to the drive.

Symptom: Erasure job fails or stops unexpectedly.

1. Probable Cause: This is often due to power instability, an issue with the bootable media, or using an unsupported version of the software for the specific hardware.
2. Recommended Action: Ensure the device is connected directly to a reliable AC power source, not a battery. Try recreating the bootable USB media using a different USB drive or a different media creation tool. Confirm you are using the latest version of Lenovo | Blancco Drive Eraser that supports your target device's hardware.

Symptom: Unable to save the erasure report.

1. Probable Cause: The destination USB storage device may not be detected, may be full, or may use an incompatible file system.
2. Recommended Action: Ensure the USB drive is properly inserted. Check that it has sufficient free space. If problems persist, try reformatting the USB drive to a compatible file system (such as FAT32) on another computer before using it to save the report.

For persistent issues, contact Lenovo support with the specific error code displayed on screen.