Q: How do I add members (users) to a subscription?
A:
- Log in as an administrator of the subscription or license.
- Navigate to the Subscription Management or User Management section in the BMP portal.
- Select “Add User” or “Invite Member.”
- Enter the user’s email, name, role/permissions, and send the invitation.
- The user receives an email link to accept and activate their account.
- Once accepted, they appear in your subscription user list with assigned permissions.
Q: Can I remove or revoke a member’s access?
A: Yes — in the same User Management section, select the user and choose “Remove,” “Revoke Access,” or “Disable Account.” The user will lose access to the platform immediately (or after any confirmation step).
Q: What if a user did not receive the invitation email?
A:
- Ask the user to check spam/junk folders.
- Ensure the domain is whitelisted.
- Within the portal, you can resend the invitation.
- Confirm the email address is correct.
Q: Can a user have multiple roles or permissions?
A: A user can only be assigned one role at a time. However, this role can be changed later by an administrator. Depending on your subscription plan, you may also have the ability to create and customize your own roles within the portal.
Q: How many users can I have per subscription?
A: The limit depends on your licensing agreement. Check your subscription’s user cap in the license details or contact support for expansion.
Q: Can I transfer a user from one subscription to another?
A: Not directly. You would need to remove them from the original subscription, then re-invite them into the target subscription with desired role.