Q: How do I add users to the console?
A: To create new users, you must configure them in the Access Control settings:
- Sign in to the Ivanti Neurons Console.
- Go to Admin > Access Control.
- Select Invite New Member and provide the required details (name, email, role).
- Assign the appropriate permissions or role.
- Send Invitations to provision the account.
Q: How can a user reset or change their password?
A:
- If a user forgets their password, they can click Forgot Password on the login page and follow the instructions to reset it.
- If the user is already signed in, they can:
- Select their profile name in the top-right corner.
- Click Change Password.
- Enter the current password, then define a new one.
A: All devices appear in the Devices workspace. Use filters to view active, inactive, or non-compliant endpoints.
Q: Can I upgrade my subscription by adding new modules?
A: Yes. You can upgrade your subscription at any time by adding new modules.
- The subscription term is a minimum of one year, and payment must be made in advance.
- Because of this condition, cancellations and refunds are not available.
- A cancellation can only be requested at least 90 days before the end of the subscription term.
- If cancellation is not requested within this period, the subscription will be automatically renewed.