Using ThinkShield Firmware Assurance
Prevalence Model & Prevalence Incidents
To enhance security visibility across the organization, the TSFA system leverages a Prevalence Model that identifies rare device events. The Prevalence Model is particularly effective in detecting anomalies such as outlier firmware updates, BIOS ...
IT Assist Features & FAQ
About IT Assist Lenovo IT Assist is a cloud-based generative AI-powered assistant designed to help IT Admins efficiently find information, gain better visibility into their PC fleets and networks, and streamline device management. Lenovo IT Assist ...
About Events and Incidents
This document provides a structured overview of key security-related incidents logged by ThinkShield Firmware Assurance. Events are categorized based on their nature, severity, and potential impact. Each event includes a brief description, its ...
About Device Statuses
Status The Status refers to the platform state of a device and indicates its onboarding stage. Devices can have one of three statuses: Active: The device is fully onboarded, provisioned, and actively reporting data. Pending: This status may occur for ...
Running On-demand Measurements
This feature introduces the ability to perform on-demand measurements on the device, run the measurement (verify firmware integrity) of each component, and display the latest logs on the Cloud UI. It also enables a two-step attestation of ...
REST API Integration
REST API Integration This feature enables seamless data integration between the TSFA platform and third-party systems using REST APIs. External applications can securely access and leverage TSFA-specific data by authenticating with a Client ID and ...
Onboarding Devices in ThinkShield Firmware Assurance
ThinkShield Firmware Assurance (TSFA) offers advanced firmware integrity monitoring and remediation before the operating system boots, fully integrated with Device Management. To create a Device Management account, you must have a Lenovo ID and ...
Viewing Incidents Report
To access this report, navigate to the Incidents section. Here, you'll find a comprehensive list of all recorded incidents, including any issues or errors identified based on criteria set by the IT Admin. Incidents are a specific type of event that ...
Viewing and Setting Incident Severity Levels
About Incident Severity Each incident, issue, or event on ThinkShield Firmware Assurance (TSFA) is assigned a Severity Level, which indicates the level of importance and suggests potential actions needed for a specific device. These severity levels ...
Using Device Lookup
The Device Lookup page serves as a comprehensive information source, consolidating all data related to an individual device within the TSFA system. Designed to provide detailed insights, it facilitates the management and troubleshooting of devices. ...
Setting Incident Notifications
Incidents This feature allows users to customize their alert preferences based on the severity level of incidents: Low and higher, Moderate and higher, or High only. When an incident matches the selected severity level, users are promptly notified ...
Adding and Managing Users in an Organization
Before onboarding the devices, the Org Admin proceeds to add users to the organization. Adding Users to an Organization From the left navigation menu, go to User Management > Users > ✚ (Invite a User). You can invite users individually or in bulk by ...
Managing Licenses within TSFA
ThinkShield Firmware Assurance (TSFA) operates on a device-based SaaS model. Licenses for TSFA can be purchased through standard Lenovo channels and applied to UDS / TSFA. Within the TSFA portal, administrators can view the organization's purchased ...
Managing Devices within TSFA
To access devices within your organization's portal, navigate to Devices Manager > Devices. Device Table The Device Table provides regular information pertaining to each device, such as Device Name and Type, Serial Number, License, etc. It also ...
Creating and Managing User Groups
Grouping users is helpful for managing a large number of users - typically by geography, department, or role. Creating User Groups Navigate to User Management > User Groups. Click ✚ Create Group button. In the Add group screen, fill in the group ...
Using the Dashboard
The Dashboard displays data from the entire fleet of devices through various graphs, bar charts, and visual elements, helping users quickly grasp trends and key metrics. As the landing page, it is the first interface users see when accessing the ...
Recent Articles
ThinkShield Firmware Assurance Release Notes v.25.9 (10-10-2025)
Enhancements Security and Orchestration Harmonization- Enable the ability to cross sell TSFA and LDO (phase 1 - TSFA's security management page will include it's own settings and dashboard pages). TSFA x LITA license-based feature use. Technical ...
Key Features of Ivanti Neurons
Ivanti Neurons is a cloud-based IT operations and security platform that provides real-time visibility, automation, and risk-based remediation across devices. The following are its most important capabilities. Remote Control Securely connect to ...
Ivanti Frequently Asked Questions
Q: How do I add users to the console? A: To create new users, you must configure them in the Access Control settings: Sign in to the Ivanti Neurons Console. Go to Admin > Access Control. Select Invite New Member and provide the required details ...
Downloading and Installing Ivanti
To use Ivanti Neurons for IT operations, you must first deploy the Ivanti Agent on your endpoints. The agent enables communication with the Neurons Cloud and enforces policies defined by administrators. This article describes how to download, ...
Getting Started with Ivanti
After installing the Ivanti Agent, you can begin using the Ivanti Neurons platform. The console provides a centralized interface for device visibility, real-time actions, and automation through Neurons Bots. This article describes the basic ...