Viewing Incidents Report
To access this report, navigate to the Incidents section. Here, you'll find a comprehensive list of all recorded incidents, including any issues or errors identified based on criteria set by the IT Admin.
Incidents are a specific type of event that suggests something might be wrong or suspicious. Therefore, while all incidents fall under the category of events, not all events qualify as incidents.
Severity Levels
The 4 Severity levels, namely High, Moderate, Low and Normal can be customized by users based on their individual criteria.
Events of Normal severity, such as routine actions like booting or shutting down, are not listed on the Incident page.
Incident Tray
Incident information can also be accessed via the Incident Tray. When you select a specific incident, the Incident Tray displays detailed information relevant to that incident. It's important to note that the information presented on the Incident Tray may vary depending on the selected incident.
Searching Information
Use the Search Box to type any parameter to access that information.
Filtering Information
- Click Filter.
- Select a filter criteria from the left pane and check the boxes corresponding to the criteria you want to use for sorting.
- Click Apply.
Exporting Incident List
- Make a Search or Filter the devices that you wish to include in the report or export the whole list.
- Click on Export Incident List.
A .CSV file is created and downloaded to your computer.
For more information, you can refer to Setting Incident Notifications and Viewing and Setting Incident Severity Levels.
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