Obtaining and Viewing Logs

Obtaining and Viewing Logs

Purpose

This document provides information about where to obtain logging information related to Lenovo Patch.

Description

To view log files, use the CMTrace tool that ships with the Configuration Manager product. CMTrace can be found on the Configuration Manager server under:

C:\Program Files\Microsoft Configuration Manager\tools\cmtrace.exe

Note: If Configuration Manager is installed on another drive, reference that drive letter instead.

It is recommended to create a shortcut to this or set this as the default log reader.

Locations of log files and useful information:

  • Configuration Manager Server:
    C:\Program Files\Microsoft Configuration Manager\logs
    • Contains all logs related to operations of Configuration Manager
    • Most useful log(s) when troubleshooting issues with Lenovo Patch:
      • wsyncmgr.log - WSUS synchronization operations
    C:\Users\<username>\Lenovo\Lenovo Patch
    • Contains both logs and datafiles/binaries used by the Lenovo Patch for MEM plugin.
      • AutoPublish.log - Contains logging information related to the publishing processes executed by this user.
      • DataMigrationTool.log - Contains logging information related to the execution of the Data Migration Tool run by this user.
      • Lenovo Patch.log - Contains logging of Lenovo Patch plugin operations executed by this user.
    C:\Users\<username>\AppData\Local\Temp
    • Contains log files related to the installation of Lenovo Patch.
      • SCCMPatchSetup_YYYYMMDD_HHmmss.log - Contains logging information about the download and installation of Microsoft Visual C++ Redistributable 2015-2019 x86, Microsoft Visual C++ Redistributable x64 and .NET 4.8, should any be missing and need to be installed.
      • SCCMPatchInstall_YYYYMMDD_HHmmss.log - Contains logging information about the installation of the Lenovo Patch plugin.
    • Only referenced for the user installing Lenovo Patch to a device.
  • Client:
    C:\Program Files\Microsoft Configuration Manager\logs
    • ContentTransferManager.log
    • UpdateDeployment.log
    • UpdatesHandler.log
    • UpdatesStore.log
    • WUAHandler.log
    (On Windows 10 or 8.1) C:\Users\<username>\Desktop
    • WindowsUpdate.log - Use PowerShell cmdlet Get-WindowsUpdateLog to generate this log file.
    (On Windows 7) C:\Windows
    • WindowsUpdate.log
    C:\ProgramData\Lenovo\Lenovo Patch\Installation
    • Contains files related to deployment of dependent action patches. Collect and zip everything in this folder.
    • Note: This folder is automatically cleaned out after 30 days.

    • Related Articles

    • Viewing Incidents Report

      To access this report, navigate to the Incidents section. Here, you'll find a comprehensive list of all recorded incidents, including any issues or errors identified based on criteria set by the IT Admin. Incidents are a specific type of event that ...

    • Viewing and Setting Incident Severity Levels

      About Incident Severity Each incident, issue, or event on ThinkShield Firmware Assurance (TSFA) is assigned a Severity Level, which indicates the level of importance and suggests potential actions needed for a specific device. These severity levels ...

    • Availability of Adobe Creative Cloud Updates

      Symptom When using the Lenovo Patch plugin to obtain 3rd party patches, Adobe Creative Cloud products in the list below cannot be found: Adobe After Effects Adobe Creative Cloud Desktop Application Adobe Digital Editions Adobe Illustrator Adobe ...

    • About TSFA Agent UI and CLI

      TSFA Agent UI ThinkShield Firmware Assurance (TSFA) is a tool based on UDC that, once installed on a device, retrieves security event logs from the device's embedded controller and uploads them to the cloud. These logs can then be viewed on a cloud ...

    • Uninstalling a Sepio Agent

      Windows Go to Windows Control Panel ->Programs and Features ->Uninstall a program ->SepioAgent->Uninstall Navigation paths vary depending on your Windows version. Linux Run the LinuxUninstall[Deb/RH].sh script in the SepioFiles/Logs directory ...