Error: 0x87D00668 - Software update still detected as actionable after apply

Error: 0x87D00668 - Software update still detected as actionable after apply

Symptom

Software Center or the Deployment has an error code: 0x87D00668
Error message: Software update still detected as actionable after apply

Cause

Either the device requires a reboot to complete the installation or the IsInstalled Rules are not being evaluated to reflect the installation.

Resolution

  • Reboot the device and initiate the Software Update Deployment Evaluation Cycle.
  • In the settings for the deployment, On the 'User Experience' tab, place a check mark in the 'If any updates in this deployment requires a system restart, run updates deployment evaluation cycle after restart' check box.
  • This error code can also be indicative of an issue with the IsInstalled rules from the catalog. Contact Lenovo Patch Support and provide the following information when reporting the content issue.
    Update Title: Title
    Update ID: Update ID

    If  the update is a Lenovo Update, include the Model Name* of device and the Machine Type*
    Model Name: Model Name
    Machine Type: Machine Type

    If  the update is a Third-Party Application Update, include the current version of the software installed on the device at the time of the error.
    Current Version Installed: Version

    Example: Lenovo Updates
    Update Title: Lenovo Power Management Driver - 10 (1607 or Later)/11 (21H2 or Later) - 1.68.37.0
    Update ID: f25d7941-c4f9-4441-bff8-921be20993a2
    Model Name: ThinkPad P1 Gen 5
    Machine Type: 21DD

    Example: Third-Party Application Update
    Update Title: 7-Zip 23.01.00.0 x64
    Update ID: 79ef40e0-6dff-4434-b1aa-a890164334b4
    Current Version Installed: 22.01.00.0

* To find the Model Name or the Machine Type code, perform the following:

  • On the device, open a command prompt.
  • Enter the command: WMIC CSPRODUCT
  • The information associated with the Version property is the Model Name.
  • The information associated with the Name property is the Machine Type Model. Only provide the first 4 digits as these are the Machine Type.
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